1. Introduction
Welcome to Nordlytics ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing analytics service.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide when you:
- Register for an account (name, email address, password)
- Set up your workspace and team
- Subscribe to a paid plan (billing information via Stripe)
- Contact us for support
2.2 Marketing Data
When you connect your advertising platforms (Google Ads, Meta Ads, Google Analytics), we access:
- Campaign performance metrics (impressions, clicks, spend, conversions)
- Account identifiers and names
- OAuth tokens (encrypted and stored securely)
2.3 Automatically Collected Information
We automatically collect certain information when you visit our platform:
- IP address and browser type
- Pages visited and time spent
- Device information
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Process your subscription and payments
- Send you service-related communications
- Generate reports and analytics dashboards
- Send scheduled reports to your specified recipients
- Monitor and analyze usage patterns to improve our service
- Detect and prevent fraud or abuse
4. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Stripe (payments), email delivery services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
5. Data Security
We implement appropriate security measures including:
- Encryption of OAuth tokens at rest
- HTTPS encryption for all data in transit
- Secure password hashing
- Role-based access controls
- Regular security reviews
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Marketing metrics data is retained for the duration of your subscription. You may request deletion of your data at any time by contacting us.
7. Your Rights (GDPR)
If you are in the European Economic Area (EEA), you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Object: Object to processing of your personal data
- Restrict: Request restriction of processing
To exercise these rights, please contact us at hello@nordlytics.com.
8. Cookies
We use essential cookies to maintain your session and remember your preferences. We also use analytics cookies to understand how our service is used. You can control cookie settings through your browser.
9. Third-Party Services
Our service integrates with third-party platforms:
- Google Ads / Analytics: Subject to Google's Privacy Policy
- Meta (Facebook/Instagram): Subject to Meta's Privacy Policy
- Stripe: Subject to Stripe's Privacy Policy
10. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@nordlytics.com